O prazo para devoluções foi prorrogado até 10 de Janeiro.

Privacy policy section

FLUCHOS COMMERCIAL NETWORKS EXTEND OVER 30 COUNTRIES

Through this Privacy Policy, FLUCHOS, S.L.U. provides the necessary and relevant information applicable to the use and processing of personal data belonging to users that contact us through any of our communication channels or by digital means (official website, telephone, postal address, email and others).

WHO IS THE DATA CONTROLLER?

The Data controller is: FLUCHOS S.L.U. NIF (Tax ID): B26011627

  • Postal Address: Avda. de Quel 72, 26580 Arnedo, (La Rioja), Spain.
  • Telephone: 941383910
  • Email address: tiendaonline@fluchos.com

As Data Controller, we manage the processing and protection of your personal data. We also inform you that personal data that you provide to us through this website will be processed in accordance with current European Union and Spanish legislation regarding the protection of personal data.

WHAT PERSONAL DATA DOES FLUCHOS COLLECT AND USE? (PERSONAL DATA CATEGORIES)

We will need to collect and process relevant data depending on the products or services that you require at each time. However, we directly or indirectly process the following:

  • Identifying data/Information about identity: this includes data such as name, date of birth, email address, and telephone number.
  • Location data: this includes data such as the country you contact us from, the GPS location or language
  • Transactional/commercial information: this includes data related to orders placed, returns or purchase invoices.
  • Device information/browsing data: information related to the device or browser. This includes data such as the IP address, date and time of access, duration, pages of our website visited or type of device.

At the time of collecting the data, the voluntary or compulsory nature of the data being collected will be stated. Refusal to provide data classified as compulsory will mean the service for which the data is requested is not provided or cannot be accessed, as the data is required in order for us to give you access to that feature. In addition, data may also be provided voluntarily in order for us to provide you with a more optimum service and/or product. The data the user provides must be accurate and true to the individual’s current situation. The user entering the information is solely and ultimately responsible for the accuracy of the information supplied on our website. Equally, the user undertakes to notify us of any changes or modifications to that information.

WHAT PURPOSE DO WE HAVE FOR PROCESSING THE PERSONAL DATA THAT YOU PROVIDE TO US?

The main legitimacy for processing your personal data is as follows: We process the data that you provide to us through our website to contact you and to respond to your requests (information that is sent to individuals will not be considered commercial communication, provided its purpose is to maintain the existing relationship between the user and our organisation). We will process personal data that is strictly necessary to manage or deal with your request. When you ask us for a product and/or service, we process the data that you provide us in order to supply the product and/or service requested and for the administrative and accounting management of this, as well as to send you information of interest about our products and/or services using various communication channels such as email, text message (SMS) or social networks. We will also be able to process the data you provide for statistical purposes related to the website, as well as to provide you with an appropriate customer service.

WHAT IS THE LEGITIMACY FOR PROCESSING THE PERSONAL DATA?

The legitimacy for processing your data is conditional upon the purpose for which we process it We will process the data for the execution of contracts and, if applicable, to apply pre-contractual measures relating to your requests, enquiries or queries, as well as to comply with legal obligations that apply to us as the data controller when necessary. We will also process the data in order to provide you with a satisfactory service. If you contact us due to an issue relating to an order or product purchased from one of our brands, processing will be required in order to execute the contract and to provide you with an appropriate after-sales service. We will process your data to analyse the usability of the web platform and your degree of satisfaction, so that the process is of benefit to you and is geared towards improving the user experience as well as to offer a quality service.

HOW LONG WILL WE KEEP PERSONAL DATA?

The data provided will be kept for the required amount of time to be able to respond to your requests, manage the products and services that you have requested or that you have contracted, without prejudice to the fact that you can exercise the right to the deletion of your personal data, which will lead to your data being blocked for the duration of our legal obligations, or until you object to continue receiving information about our products and/or services. We will be able to keep the data, duly protected, once the relationship with the user has been terminated in order to comply with legal obligations. Business accounting and taxation documentation will be kept for a period of 6 years and for tax purposes for a period of 4 years. Once the aforementioned time periods have lapsed, we will delete the personal data. However, the data will be kept for the time in which any liabilities may derive from its processing, in compliance with current legislation in place at any time. We do not intend to make automated decisions or carry out profiling. There is no intention to transfer data to third countries.

WHO ARE OUR DATA PROCESSORS?

In order to provide you with an appropriate service and manage the contractual relationship, we have contracted the following categories of data processor who will process your data on behalf of FLUCHOS S.L.U.: accounting and taxation consultancy services, employment consultancy services, auditing and consultancy services, physical safety services, legal activities services, IT consultancy services, hosting services. Service provision location: Spain

WHAT ARE YOUR RIGHTS?

Here at FLUCHOS, S.L.U. we are committed to guaranteeing confidentiality and transparency when processing your data. You have the right to obtain information about whether FLUCHOS S.L.U. is processing your personal data (right to access), to request the rectification of inaccurate data (right to rectification) or its deletion when the data is no longer required for the execution of the contract (right to deletion), to limitation, in certain circumstances, of its processing (right to the limitation of processing), to receive the personal data provided that concerns you or to request that we send it to another data controller of your choice, in a structured, commonly used and machine readable format (right to the portability of data), as well as to withdraw the consent provided to receive information of interest by any means at any time (right to opposition). You can exercise your rights by writing to the postal or email address of the Data Controller, in accordance with the provisions of articles 15 to 22 of the GDPR 2016/679. In order to exercise your rights, accompany your request with a copy of your DNI (National ID) or equivalent documentation to prove your identity.You will be able to exercise your rights at no cost whatsoever by sending an email to our address “tiendaonline@fluchos.com”, stating the reason and right you wish to exercise.If you believe that the processing of your personal data infringes applicable law regarding the protection of personal data, you can file a complaint with the competent Control Authority, in Spain this is the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).

UPDATING AND MODIFICATION OF THE INFORMATION

The information that appears on this website is current as of the date of its latest update. FLUCHOS S.L.U. reserves the right to carry out any changes and modifications it deems appropriate at any time, particularly in order to adapt to any legislative change in terms of data protection of the European Union and Spain, and can make use of such power at any time and without prior notice. You have the right to access information concerning you, to correct it if there are any errors, delete it or oppose its processing via the email address tiendaonline@fluchos.com or in writing to: FLUCHOS S.L.U., Avda. de Quel 72, 26580 Arnedo, (La Rioja).

Product added to wishlist